NEXTNOON SUPPORT
How can we help?
Get in touch with questions or issues while using NextNoon.
Please describe the issue and include your device, app version, when it happened, and any error shown on screen.
Do not send passwords, verification codes, or card numbers. Hide other people’s personal information in screenshots.
Sign-in and affiliation verification
If you have trouble signing in or verifying your company or school email, tell us which step failed and the error message. Check your spam folder if the verification email is missing.
Payments and Recommendation Reset
If your purchase is missing, check your purchase history in the app before paying again. If the issue continues, email us the store, order ID, and purchase time. Recommendation Reset skips one recommendation wait. It does not guarantee a specific number of people or a match. If there are no people to recommend or no active wait to skip, the credit is retained.
Refund questions
Check the purchase history in the store where you paid for instructions on requesting a refund. Email support for help checking your purchase or credit status.
Reporting and blocking
Use the in-app report and block features for unwanted or inappropriate behavior. If you need more help, email us with the time and a description of what happened.
Account deletion and privacy
In the app, open Settings and choose Delete account permanently, then follow the instructions. If you cannot access your account or need help with a privacy request, email support.